MGS Technical Plastics Adopts a Customer-Centric Sales Approach
MGS Technical Plastics has announced a strategic shift in its sales approach. The team
has been utilising a customer-focused model that prioritises support, collaboration,
and long-term partnerships. Recognising that modern customers value expertise and
service over traditional sales tactics, MGS has evolved its approach to better meet the
diverse needs of its clients.
Rather than simply selling products, MGS has focused on its ability to provide
comprehensive support throughout a project’s lifecycle. This includes technical
guidance on design and material selection, tailored packaging solutions, efficient
logistics, and a strong commitment to sustainability and flexibility. The goal is to ensure
that every customer receives not only high-quality plastic components but also expert
advice and seamless service.
To reflect these changes, MGS has made key leadership adjustments. Mark Preston,
formerly Sales Director, will now take on the role of Commercial Director, overseeing
the commercial strategy and ensuring MGS continues to invest in growth and
innovation. Chloe Maine, previously Sales Manager, has been promoted to Business
Development Manager, where she will focus on nurturing relationships and identifying
opportunities that align with MGS’s customer-first philosophy.
“This new approach is about exceeding customer expectations,” said Mark Preston.
“We are focusing on the entire customer journey, ensuring that we add value at every
stage and continuously improve our support with their evolving requirements.”
“Our approach is not about MGS—it’s about our customers,” added Chloe Maine. “As
a trusted partner, we go beyond simply supplying products. We provide a
comprehensive service designed to support our customers, ensuring they can rely on
us to help drive their business growth.”
These strategic changes take effect immediately and reinforce MGS Technical Plastics’
commitment to innovation, customer satisfaction, and sustainable growth.
For further information on MGS Technical Plastics and their growth journey, please visit
their website at www.mgsplastics.co.uk.
